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Terms & Conditions

The purpose of the website is to provide a facility for citizens to connect directly with providers of services that may be useful for people looking for care and community support.

The website is run by Birmingham City Council (BCC) but it does not endorse or recommend any of the services or providers included.

Providers are entirely responsible and liable for maintaining their accounts, listings and any pricing and ensuring the content is accurate and up-to-date.
Birmingham City Council does not accept any liability or responsibility for the accuracy of the information or the suitability of any of the services described on the site for a particular purpose.

Birmingham City Council reserves the right to refuse access to the web-site, terminate accounts, remove or edit content. You are responsible for maintaining the confidentiality of your account and password. The details you provide should be current and correct.

You may wish to inform us if you believe the content of any listing is defamatory via the “Feedback” button at the top of the web-site.

Providers should be prepared to answer any questions regarding their service and consider any reasonable request to view documentation.

You must satisfy yourself of a provider’s suitability before making use of the services offered, and you will need to take full responsibility when using this information. You need to ensure that you understand and agree that by doing so neither Birmingham City Council nor any of its partner employees are responsible or liable for any claim, loss or damage arising from its use.

Birmingham City Council are not responsible for resolving any issues you may have with providers listed on You should attempt to resolve any issues you have with a provider with them directly, their regulatory body or the appropriate Ombudsman. However we are interested in your feedback on providers listed, you may inform us via the “Feedback” option on the web-site or through our 3Cs process on our website.

Birmingham City Council cannot be held responsible for the content of any external site linked to from

Further information on safeguarding vulnerable adults can be accessed by following the link:

Terms & Conditions | Privacy | Information & Advice | Information on safeguarding adults at risk